How to create a Subscription for Pro (Unlimited).
Objective: This SOP provides a detailed, step-by-step procedure for team members to add a subscription for Pro (Unlimited)
Once the customer has an account created in Maxio, you will then be able to create a subscription for the customer whether it be for an Unlimited/Express/or any PPU. Once you select and create the subscription under the customers account, you will then be able to add in the correct components for what the customer is needing. A subscription can have multiple MLS's. You do not need to create a new subscription for each MLS the customer is asking to have access to. Simply toggle the component on for each MLS the customer is looking for.
Procedure:
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Access Customer Account:
- Navigate to the Billing section.
- Select the Customers tab.
- Use the search function to locate the customer.
- Click View to access the customer's account.
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Create Subscription:
- In the customer's account, scroll to the Subscription section.
- Click on Create a subscription.
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Select Payment Profile:
- Choose the appropriate payment profile.
- If the customer is linked to a parent account, select the parent's payment profile.
- For standalone accounts, choose separate invoices.
- Choose the appropriate payment profile.
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Set Collection Method:
- Ensure the Collection Method is set to Automatic.
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Choose Payment Method:
- If a payment method exists in the account, select it.
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Configure Email Invoices:
- Set invoice emails to Use Site Default.
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Set First Billing Date:
- For new customers, choose Immediately.
- If a customer requests a specific date, use Set Date with Calendar Billing.
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Select Subscription Product:
- Click Select a Product tab.
- Choose from the available options:
- DataMaster Pro for Unlimited/ $7 PPU w/ $35 minimum or $9 PPU w/ $9 minimum subscription.
- DataMaster Express for Express subscriptions.
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Confirm Billing Details:
- Verify and confirm the billing date.
- For immediate billing of new customers, select Immediate.
- For updates or corrections, select Delayed if the current cycle is already paid.
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Activate Subscription:
- Once configurations are complete, click Create Subscription.
- If the subscription does not automatically show as Active:
- Go to the Subscription Actions dropdown.
- Select Activate.
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Add Subscription Components:
- Go to the Components tab.
- Activate the required components:
- Search for the component in the search bar and then select on "..." to toggle the menu.
- Select "Toggle On/Off"
- Turn the component to "On" and then select "Update" at the bottom.
- Select "Toggle On/Off"
- Components to turn one for an Unlimited subscription-
- Search for the component in the search bar and then select on "..." to toggle the menu.
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- Public Records provider (e.g., Black Knight or Monsoon for ARMLS)
- Comptracker
- MLS
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